Returns & Refunds Policy

We want every order to be a delight. If something is wrong with yours, tell us and we will make it right. Because our teas and candies are food products, we handle returns a little differently than a typical store, and this page explains exactly how.

Our satisfaction promise

If you are not happy with an order, please contact us. We are a small family shop, we read every message, and we will work with you in good faith to fix a genuine problem.

What we cover

• Damaged items. Something arrived broken, crushed, or open.
• Incorrect items. You received something different from what you ordered.
• Missing items. Part of your order was not in the box.
• Quality problems. An item arrived stale, soft, or otherwise not as it should be.

For any of these, contact us within 14 days of delivery (or pickup) with your order number and, if you can, a photo. We will send a replacement or refund the item, whichever you prefer where possible. We will not ask you to ship food back to us.

What we cannot accept

• Returns of food. For food safety reasons we cannot take back teas or candy, whether opened or unopened, and we do not offer exchanges for a change of mind.
• Storage problems after delivery. Freeze dried candy turns soft when it is exposed to moisture, so please keep it sealed and dry. See our storage guide.
• Natural variation. Our products are small batch and hand packed. Some variation in color, size, aroma, or flavor from batch to batch is normal.
• Packages marked delivered. If a carrier shows your package as delivered but you cannot find it, please contact us right away and check with neighbors and your carrier first. We will help where we can, but we cannot always replace a package that was delivered.

We would rather help a customer than argue about a policy, so if your situation does not fit neatly above, please reach out anyway.

How to report a problem

1. Contact us through our contact form, or call or text 701-721-7965.
2. Include your name, your order number, what is wrong, and a photo if possible.
3. We will reply as soon as we can with the next step.

Refunds

Approved refunds go back to your original payment method, such as the card or Venmo account you used. After we issue a refund, your bank or payment provider may take several business days to show it. Original shipping charges are refunded only when the problem was our error.

Cancellations and order changes

If you need to change or cancel an order, contact us as soon as possible. We can usually help if your order has not shipped yet. Once an order has shipped, we cannot cancel it.

Local pickup orders

Please look over your order when you pick it up, and tell us right away if anything is wrong.

Questions?

Call or text 701-721-7965 or use our contact form. You can also read our shipping and pickup information and our terms.

Effective November 8, 2026. This policy is provided for information and is not legal advice.