Our Quality: Small Batch, Hand Packed, Handled With Care
Sarah Lilly's is a small family shop in Richmond, Texas. Everything we sell is made in small batches and packed by hand, and we care a great deal about how it is handled before it reaches you. Here is what that looks like in practice.
How we handle your food
These are the practices we follow throughout the process:
- Gloves: we wear gloves whenever we touch food, from start to finish.
- Hand washing: proper hand washing is part of our routine.
- Clean packaging and surfaces: we handle and sanitize all packaging and work surfaces with care.
- Minimal human interaction: we keep hands-on contact with the product as low as we can.
We design our products to be fun, portable and unique, and we want you to feel good about opening them.
What small batch means
Small batch means we make modest amounts at a time instead of running large production lines. For you, that can mean a little natural variation. The color of a leaf, the size of a piece of fruit or botanical, or the look of a freeze dried candy may differ slightly from one batch to the next. That is part of making things by hand in small quantities. If something arrives and does not seem right to you, please tell us (see returns and replacements).
What freeze dried leaves and botanicals are
Our teas are freeze dried leaves and botanicals that you steep in hot water. Freeze drying is a way of drying food that we explain in more detail in our guide, how freeze drying works. Our shop also offers freeze dried candy.
Ingredients and allergens
Ingredient and allergen information belongs with each individual product, so please check the product page for the item you are considering before you order. If you have a dietary need or a concern, we would rather you ask than guess.
Have a question about an ingredient?
Have a question about an ingredient? Send us a note through our contact form, or call or text us at 701-721-7965. We are open Monday through Saturday, 9am to 8pm, and Sunday, 1pm to 5pm.
Something not right with your order?
Food products are not returnable, but if an item arrives damaged, incorrect, missing, or not as it should be, we will replace it or refund you when you report it within 14 days of delivery. Details are on our returns page.