Frequently Asked Questions
How much does shipping cost and how long does it take?
Shipping takes 3-5 days. Orders over $50 ship free. For orders of $50 or less, shipping is 30% of your subtotal. Local pickup in Richmond, Texas is free if you would rather skip shipping entirely.
Is there free shipping?
Yes. Orders over $50 ship free. Smaller orders pay shipping equal to 30% of the subtotal. If you live nearby, you can also choose free local pickup in Richmond, TX 77407 instead of paying for shipping.
How does local pickup work?
Pickup is free. Choose pickup at checkout, or call or text 701-721-7965 to schedule a time. We are in Richmond, TX 77407. See our visit and pickup page for details and hours.
What are your hours and where are you located?
We are at 18314 Argyle Park Trace, Richmond, TX 77407. Our hours are Monday to Saturday, 9am to 8pm, and Sunday, 1pm to 5pm. Please call or text 701-721-7965 to arrange pickup.
What is your return and refund policy?
Because our products are food, we cannot accept returns. We do stand behind every order: if something arrives damaged, incorrect, missing, or not as it should be, contact us within 14 days of delivery and we will replace or refund it. Read the full details in our returns and refunds policy.
What payment methods do you accept?
You can pay securely at checkout by credit or debit card, or with Venmo. If you have trouble paying, call or text us at 701-721-7965 and we will help.
Do your products contain allergens?
Our products may contain or be handled near common allergens. Please read ingredient labels and ask us before ordering if you or someone you are buying for has an allergy. Learn more in our kids and allergies guide.
What is freeze dried candy?
Freeze dried candy is regular candy that has been frozen and then dried under vacuum, which removes the water. It turns light, airy and crunchy. Hard or crunchy pieces call for supervision with young children. See our full guide.
How should I store freeze dried candy?
Keep it sealed, airtight and in a cool, dry place. Moisture is the enemy, and Texas humidity can soften the crunch quickly. Reseal the bag right after opening. See our storage guide for more tips.
Are items in stock, and will they be restocked?
Our shop is being revamped, and items are restocked over time. What you see in the shop is what is currently available. If you are looking for something specific, call or text 701-721-7965 and ask.
How do I place an order?
Browse the shop, add items to your cart, and check out securely. Choose shipping or free local pickup at checkout. If you need help ordering, call or text us at 701-721-7965 and we will walk you through it.
Do I need an account, and what if I forget my password?
An account is optional. You can check out as a guest, or create an account to see your order history and tracking and to reorder. You can change your password any time on your Account page. If you forget it, choose "Forgot your password?" on the sign-in form and we will email you a reset link. See our privacy policy for how we handle your information.
Do you have discount codes?
When we run a promotion, we share the code by email or on this site. Enter it in the "Discount code" box on your cart page and click Apply to see your new total. If a code does not work, contact us and we will look into it. Free shipping on orders of $50 or more applies automatically.
How do I unsubscribe from emails?
Use the unsubscribe link at the bottom of any marketing email we send you, or turn off "Email preferences" on your Account page, and you will be removed from our list. If you have trouble, reach out through our contact page and we will help. Our privacy policy has more detail.
Do you give medical advice?
No. We are not doctors, and nothing on our site is medical advice. We make no health claims about our candy, treats or teas. Please talk with your doctor about health questions. See our Health and Food Disclaimer.
Who is Sarah Lilly, and why is the business named for her?
Sarah Lilly was a baby who lived 36 hours and had Trisomy 18. Our family business is named in her memory. We make small batch, hand packed freeze dried treats and teas in Richmond, Texas. Read more about us.
Does a portion of sales support charity?
Yes. A portion of proceeds supports NORD, the National Organization for Rare Disorders. We named the business in memory of Sarah Lilly, and giving back to families facing rare conditions is part of why we do this.
How can I contact you?
Call or text 701-721-7965, or use our contact page. We are open Monday to Saturday, 9am to 8pm, and Sunday, 1pm to 5pm. We are at 18314 Argyle Park Trace, Richmond, TX 77407.